ce over IP will not be allowed on flights normally. The airline will charge for the service.[26] Between November 10, 2009, and January 15, 2010, the airline offered free WiFi with a subsidy from Google.[27]
2010s[edit]
In March 2010, Virgin America announced its intention to start flying to Toronto from Los Angeles and San Francisco, which, pending government approval, would make it the airline's first international destination.[28] On April 2, 2010, the DOT approved Virgin America's proposal to fly to Canada,[29] and flights began on June 29, 2010.[30] However, due to high operating costs and higher demand for Dallas/Fort-Worth, Virgin America terminated Toronto service on April 6, 2011.[31] Virgin America began its service to Dallas/Fort Worth International Airport on December 1, 2010, with non-stop to LAX and SFO.
In 2010, Black Canyon sold its stake in the airline to VAI Partners, a group of investors lead by Cyrus Capital Partners.[32]
In April 2011, Virgin America’s hub at San Francisco International Airport relocated to the newly remodeled Terminal 2,[33] sharing the gates with American Airlines.[34] In late October 2011, the airline migrated to Sabre’s global distribution system (GDS) that handles reservations, frequent-flier accounts, flight operations data and crew scheduling, needed to “handle future growth”, according to the Wall Street Journal. Difficulties with the changeover sparked widespread customer complaints.[35]
On December 12, 2012, Virgin America introduced their first airport lounge, entitled the Virgin America Loft. The Virgin America Loft is located at LAX's Terminal 3 and drinks, snacks, and Wi-Fi are provided complimentary. While Elevate Gold and Elevate Silver members receive a select number of complimentary day passes each year, any passenger flying Virgin America or another Virgin America airline partner may purchase day passes to the Virgin America Loft.[36]
Corporate offices[edit]
Virgin America leases 68,000 square feet (6,300 m2) of space at Bay Park Plaza II (formerly known as the Forbes Building), a building at 555 Airport Boulevard in Burlingame, California in the San Francisco Bay Area, owned, leased, and managed by Equity Office.[37] Virgin America occupies suite 500 in the building, which is located across a lagoon from U.S. Highway 101 (Bayshore Freeway).[37][38]
Destinations[edit]
